IT Support Analyst

Job Introduction

We are Forestry England.

We live and breathe forests. 

Job title – IT Support Analyst

Salary- £33,854 per annum

Contract type –  Permanent 

Hours – 37 hours per week

Vacancy closes - July 24th, 23:58

Join us. We're foresters, professionals and experts. We are a passionate team who love to share our enthusiasm and want to make a positive difference for you and the environment.

Together, we’re using our scale and expertise to grow the nation’s forests for everyone. We’re already adapting our landscapes for tomorrow, and getting stuff done today, like creating amazing places and experiences for you to enjoy. We're providing vital homes for wildlife, making our air cleaner to breathe and producing sustainable timber.

What you’ll do…

As an IT Service Desk Analyst, you will spend your time supporting our staff with their IT questions and queries. Maintaining high standards in customer service by responding in a timely manner and seeing issues through to resolution. You will work closely with other members of the IT Service Desk team and the wider IT Team.

Please refer to the job description for more information on the roles and responsibilities of the role as well as the person specification.

Where you’ll work…

The role will be primarily office-based in line with Civil Service blended working policies. This will typically include a minimum of one day per week in the Bristol office and around two days per week supporting sites and teams across the South West region, which may include (but is not limited to) Haldon Forest Park, Bucks Horn Oak, Beechenhurst, Kings House, Westonbirt Arboretum and Cardinham Woods.

Travel across the region is an important part of the role and may occasionally require overnight stays where this is practical or beneficial. There may also be occasional travel to other locations across England to support wider Forestry England business needs. A smaller proportion of home working may be agreed in line with business requirements.

You will also be required to participate in a team on-call rota covering weekends, public holidays and occasional out-of-hours support, for example to assist with incident resolution. An additional allowance is paid in line with Forestry England's current on-call arrangements.

Benefits…

Alongside your salary, Forestry England contributes an average of 28.97% towards your pension. You will become a member of the Civil Service Defined Benefit Pension Scheme.

• 25 days holiday a year, raising by one day every year’s service, up to 30 days (pro-rated for part time employees) plus additional days off such as bank holidays.
• STaR is our employee benefits scheme offering discounts on everyday supermarket shopping, as well as other things such as hotel stays clothes, mobile phones, other electrical items, medical and car insurance, holidays, gym discounts, household bills, Headspace wellbeing app.
• free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury.
• a commitment to lifelong learning through career development. Forestry England will support your career development in a variety of ways, including continual professional development, support for individual learning plans and sponsored membership of professional bodies.

Read more about the benefits on the Forestry England website.

How to apply…

You will be asked to write a 200 word statement on your relevant experience and career history, along with a personal statement of no more than 500 words. You will be assessed on both during sifting. More details about how to apply are listed on the application form. 

 You will be assessed on a technical skill and strength based questions during your interview. 

The Behaviours being assessed at interview are – 

Successful candidates will undergo a criminal record check and the government baseline personnel security standard check.

If you require any reasonable adjustments, please email fcrecruitmentteam@forestryengland.uk.

If you're planning to use AI to support your application, please ensure you've read our guidelines here first. 

Read more about our application process and working with us on the Forestry England website. 

Nationality requirements…

Read more about nationality requirements here. 

Working for the Civil Service…

Forestry England is part of the Civil Service. The Civil Service has a Disability Confident Scheme (DCS). This means candidates with disabilities who meet the minimum selection criteria during the application process will be guaranteed an interview. We also offer a Redeployment Interview Scheme to current civil servants who are at risk of redundancy, and who meet the minimum requirements for the role. This role is also part of the Great Place to Work for Veterans and Prison Leaver Recruitment initiative. 

Within Part 7 of the Immigration Act 2016, it is essential that applicants should have the ability to provide conversation in accurate spoken English.

Our recruitment process makes appointments based on fair and open competition and merit, as outlined in the Civil Service Commissioners’ Recruitment Principles. If you feel your application has not been treated in in line with/according to these principles and you wish to make a complaint, please email: englandhr.services@forestryengland.uk.